Refund Policy

Refund Policy

At Nature to Home Agro Traders, we strive to provide the highest quality Makhana and Cashew products to our customers. In the rare event that you are not satisfied with your purchase, we offer a clear and fair refund policy.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

• The product received is damaged or defective.
• The product delivered does not match the order placed.
• Refund requests are made within [insert timeframe, e.g., 7 days] of receiving the product.

2. Conditions for Refund

To qualify for a refund:

• The product must be unused and in its original packaging.
• Proof of purchase (invoice or receipt) must be provided.
• Clear photographic evidence of damage or defect must accompany the refund request.

3. Non-Refundable Items

Refunds are not applicable for:

• Products damaged due to improper handling or storage by the customer.
• Items purchased under clearance or promotional offers.
• Delays caused by unforeseen circumstances during shipping.

4. Refund Process

• To initiate a refund, contact us at help@naturetohomeagro.com or call us at +91 9661 82 3537 within the eligible timeframe.
• After reviewing your request, we may ask for additional details or the return of the product.
• Once the request is approved, refunds will be processed within [insert timeframe, e.g., 7-10 business days] through the original payment method.

5. Shipping and Return Costs

• If the error is on our part (e.g., wrong or defective product), we will cover the return shipping costs.
• For other cases, the customer is responsible for the return shipping charges.

6. Contact Us

For any questions regarding our Refund Policy, please contact us:
Nature to Home Agro Traders
Phone: +91 9661 82 3537
Email: help@naturetohomeagro.com

Note: This refund policy is subject to change. We encourage customers to review the policy periodically.